Requirements

• Basic Networking and IT Knowledge
• Experience with Google Workspace

Description

“This practice exam consists of 6 sections, each containing 60 questions, covering all the topics included in the certification exam.”

Course Overview

The Associate Google Workspace Administrator course is designed to equip IT professionals with the essential skills and knowledge to manage and optimize Google Workspace in a business environment. This certification provides an introduction to the core concepts of Google Workspace administration, including configuration, security, data management, and troubleshooting. It is aimed at administrators who are responsible for maintaining Google Workspace for an organization, ensuring effective collaboration, communication, and data security across the organization.

Learning Objectives

Upon completion of this course, participants will be able to:

1. Configure Google Workspace Setup: Set up and manage user accounts, groups, and organizational units.

2. Implement Security Best Practices: Apply Google Workspace security features to protect data and manage access.

3. Manage Google Workspace Applications: Understand and control core applications like Gmail, Drive, Calendar, and Meet.

4. Monitor and Troubleshoot Workspace Issues: Utilize available tools and logs to troubleshoot and resolve common issues.

5. Ensure Data Compliance and Backup: Apply tools for data retention, compliance, and recovery.

Course Modules

Module 1: Introduction to Google Workspace Administration

• Overview of Google Workspace: Understanding the ecosystem and benefits.

• Admin Console: Introduction to the Google Admin Console and navigation tips.

• Domain Setup: Configuring domains and domain aliases for your organization.

• Organizational Units: Structuring your organization in Google Workspace.

Module 2: User and Group Management

• Creating and Managing User Accounts: Adding, editing, and deleting users.

• Groups and Distribution Lists: Setting up and managing groups for collaboration and email distribution.

• User Roles and Permissions: Assigning and customizing admin roles for different levels of access.

• Directory Management: Enabling and managing the Google Workspace directory for seamless communication.

Module 3: Application Settings and Customization

• Gmail Configuration: Setting up Gmail for your organization, including filtering, forwarding, and alias settings.

• Google Drive Management: Managing file access, sharing settings, and storage policies.

• Calendar and Meet Setup: Configuring Calendar permissions, sharing, and Meet settings for effective scheduling and video calls.

• Google Workspace Marketplace: Allowing or restricting third-party applications to enhance Workspace functionality.

Module 4: Security and Compliance

• Setting up Security Policies: Configuring two-step verification, password requirements, and access settings.

• Data Loss Prevention (DLP): Preventing data leaks by implementing DLP rules for Gmail and Drive.

• Advanced Protection Program: Enhancing security for high-risk users with Google’s advanced protection options.

• Managing External Sharing: Configuring restrictions for external sharing of files and communications.

Module 5: Data and Device Management

• Mobile Device Management (MDM): Enforcing policies for Android and iOS devices.

• Endpoint Management: Configuring device management for security and compliance.

• Data Retention and eDiscovery with Google Vault: Setting up data retention policies, managing legal holds, and conducting searches in Vault.

• Backup and Recovery: Understanding data recovery options and ensuring proper backup practices.

Module 6: Monitoring and Reporting

• Audit and Activity Reports: Accessing audit logs to monitor user and admin activities.

• Usage Reporting and Insights: Analyzing usage reports to understand adoption and utilization.

• Security Reports: Viewing security health reports to identify and mitigate risks.

• Alert Center: Setting up alerts to monitor for suspicious activity and potential security threats.

Module 7: Troubleshooting and Support

• Basic Troubleshooting Techniques: Identifying and resolving common Google Workspace issues.

• Using the Admin Console for Diagnostics: Accessing tools within the Admin Console for troubleshooting.

• Google Workspace Status Dashboard: Monitoring Google Workspace service availability and status.

• Working with Google Support: Knowing when and how to escalate issues to Google Workspace support.

Who this course is for:

• EVERYONE