Contents

What You’ll Learn Requirements Description Who this course is for:

What
You’ll Learn

Understand the fundamentals of generative AI and its applications within the ServiceNow platform.
Learn how to integrate and customize generative AI tools to address specific business needs and optimize ServiceNow workflows.
Develop the skills to design and deploy innovative AI-driven solutions drive continuous improvement within ServiceNow environments.
“Develop expertise in using ServiceNows GenAI to create and curate knowledge base articles
enhancing self-service capabilities and user satisfaction.”

Requirements

Basic ServiceNow skills

Description

Unlock the full potential of ServiceNow’s revolutionary Generative AI tools. This course is designed to provide you with a deep understanding of how to harness the power of AI to drive efficiency and innovation in your organization’s ServiceNow environment.

Throughout the course, you will explore a wide range of AI-powered features and capabilities offered by ServiceNow, starting from Incident summarization and extending to generating ServiceNow code. By mastering these AI tools, you will learn how to automate repetitive tasks, streamline processes, and enhance the overall user experience within ServiceNow.

One of the key focuses of this course is to help you dive deep into ServiceNow’s GenAI capabilities. You will learn advanced techniques for creating knowledge base articles using Generative AI, allowing you to efficiently capture and share knowledge within your organization. Additionally, you will discover how to leverage AI to optimize workflows, improve service delivery, and accelerate problem resolution in ServiceNow.

Whether you’re a beginner looking to explore the potential of AI in ServiceNow or an experienced user seeking to enhance your skills, this course is for you. With a combination of practical demonstrations, hands-on exercises, and real-world examples, you will gain the skills and knowledge needed to take your service management practices to the next level.

Join me on this journey to revolutionize the way you work with ServiceNow. Enroll now and unlock the transformative power of Generative AI in ServiceNow!

Who this course is for:

ServiceNow Administrators
ServiceNow Developers
IT support staff
IT managers
Anyone who wants to learn more on how to leverage Gen AI to improve ITSM processes.

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Infos:

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